Returns and Exchanges:
At this time we do no offer returns or exchanges so please select your print carefully.
In the case of a print arriving damaged. A replacement print of the same photo and size will be sent to you.
For this we require you to send us a few photos of the outside packaging as well as some photos showing the print damage.
Worldwide Shipping
We offer flat fee shipping worldwide. Shipping includes tracking and insurance.
Order processing time is 3-5 Business Days. Approximate shipping times are as follows.
| Shipping destination | Delivery Time | Processing Time |
|---|---|---|
| United Kingdom | 3 – 5 business days | 3 – 5 business days |
| United States | 5 – 7 business days | 3 – 5 business days |
| Australia | 7 – 10 business days | 3 – 5 business days |
| Rest Of The World | 10 – 15 working days | 3 – 5 business days |
How are products packaged for shipping?
Our prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes unless they are A4 or smaller and being delivered in the UK or mainland Europe (in which case they are shipped in thick cardboard envelopes)
Why hasn’t my order been delivered yet?
All items have estimated delivery times shown in our price lists and apps to give you an idea of how long it typically takes to deliver a product to various countries around the world.
Factors which could delay delivery times include:
– Mistyped or incorrectly formatted address
– Customs and import restrictions
– Failed delivery attempts (i.e. no one home to receive the order)
– Postal strikes
– Other adverse conditions (such as storms and natural disasters
If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact us for additional information.
Occasionally, orders do get lost in the mail. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know us know and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.
Do you ship to P.O. addresses?
In the majority of cases we can ship to P.O. Box addresses. However couriers like FedEx, UPS and DPD cannot deliver to these types of addresses, if there is an issue and you have selected a P.O. Box address we will contact you for an alternative address.