Paper:
We use Premium Hahnemühle Fine Art Papers, with the option of Photo Rag (Matte), Photo Lustre (Semi Gloss) or Premium Canvas. For more information click here
The total size of the print will always be the size that you select.
The border if chosen is internal and slightly reduces the image area.
The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions.
All of our in-house prints are manufactured in this way. Except for stickers and apparel which are produced using eco-solvent inks. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images.
A lot of research and development has gone into the various aspects and materials that make up a Giclée print.
The archival nature of the print varies according to the type of inks used, as well as the archival properties of your chosen paper selected and the conditions in which the print is displayed or stored. Current scientific lab reports suggested that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions.
Please note any print located in direct sunlight is still likely to fade over time.
We produce prints in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the product type and the country in which your order is being produced.
In most cases there are only a few millimeters difference between the metric and imperial conversions.
Shipping
3 – 5 Business days after your payment is confirmed.
Our prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes unless they are A4 or smaller and being delivered in the UK or mainland Europe (in which case they are shipped in thick cardboard envelopes)
Shipping ranges from 2 days to 3 weeks depending where you are located.
All items have estimated delivery times shown in our price lists and apps to give you an idea of how long it typically takes to deliver a product to various countries around the world.
Factors which could delay delivery times include:
– Mistyped or incorrectly formatted address
– Customs and import restrictions
– Failed delivery attempts (i.e. no one home to receive the order)
– Postal strikes
– Other adverse conditions (such as storms and natural disasters
If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact us for additional information.
Occasionally, orders do get lost in the mail. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know us know and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.
Returns:
At this time we do no offer returns or exchanges so please select your print carefully.
In the case of a print arriving damaged. A replacement print of the same photo and size will be sent to you.
For this we require you to send us a few photos of the outside packaging as well as some photos showing the print damage.